Rena Mach 8 Technical Information

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Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group
1
Common Digital Color Printer Issues and Possible Solutions
Valid for printer models: Mach 5, HJ950C and AS-950C
NOTE: The information contained in this document is intended for use by service technicians from our authorized
dealers and branches. This document should not be provided to customers (end-users).
If you have questions; please contact:
Neopost USA Addressing Group
Technical Support: 1-888-350-6686 (direct) or 1-800-339-3456 (Tier 2 Phone Tree)
1. Make Sure the Printer is Place on a Sturdy, Level Surface.
IMPORTANT! LEVEL THE TABLE, NOT THE PRINTER
Why is this necessary?
In order for the printer’s ink delivery system, print system and waste ink system to
function correctly; the printer must
be placed on a sturdy, level surface. If this rule is not followed you will
experience ink reading inaccuracies, print quality issues (ink-starved nozzles, color mixing, etc…),
improper waste ink drainage (build-up of ink in the Service Station). This could lead to printer damage,
which will void the warranty.
Do’s and Don’ts:
a. Level the Table surface, NOT the body of the Printer
.
b. Use an accurate level (i.e. bubble level that is at least 18” long), to check that the table surface is
level (front to back and left to right). It is not
acceptable to use your “cell phone app” to check level.
c. Do NOT use the Toolbox utilities “Tilt” readings to level the printer or table.
d. Do NOT shim, raise or otherwise modify the printer, or feet of the printer, in any way.
e. If the table surface can not be leveled then the printer should not be placed on it.
f. If the table is not sturdy then the printer should not be placed on it.
NOTE: Your customer made a large investment in this product. Do not let a poor location choice
hamper the success of your install. If you meet resistance, simply explain that this is required for
proper operation of the printer. Not following this rule could lead to printer damage, which will void the
warranty.
2. Service Station Installation Inspection:
a. Check for proper installation and movement.
IMPORTANT! During initial installation, you need to make sure the leading
edge of the Service Station is perfectly aligned with the drive shaft (BAR).
Look down through open area of the Printhead Cartridge compartment, in the
top of the Print Engine, to make sure the Service Station is aligned with the
“Bar”; as shown. Please see the Operator’s Guide for detailed instructions.
After installing the Service Station; check to be sure the Service Station
moves freely and that the sections (capping, print platen, wiper roller) of the
service station raise and lower freely. If not, eject the Service Station and re-
install properly.
If you hear grinding/motor stalling noises, the Service Station is most likely
installed crooked. Eject the Service Station, via the Toolbox utility, and re-
install as per the Operator’s Guide.
Tip: The removal and installation of the Service Station should be performed
by a qualified service person. If your customer plans to remove the service
station for cleaning; please be sure they are properly instructed
on how to remove and install the service station.
b. Check to be sure that the wicking material (felt), which hangs
from the bottom of the Service Station, is directed into the trough
below this area; as shown. If the wick hangs on the side of the
trough, waste ink will be deposited onto the surface of the service
station slot. This waste ink will eventually make it down onto the
Ink Tanks and into the body of the printer.
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Summary of Contents

Page 1

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 1Common Digital Color Printer Issues and Possible Solutio

Page 2 - CAUTION

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 1017. Other Issues: - Multiple “M Series Driver” select

Page 3

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 2 3. Proper Handling of the Clamshell 4. IMPROVED P

Page 4

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 3• "Microsoft .NET Framework 3.5" installed (E

Page 5

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 48. Toolbox is displaying Tilt Errors In order for the i

Page 6

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 510. The Toolbox displays "… Ink_Low" or “Ink_O

Page 7 - Direction

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 62 1A 11. Can't get System to Prime (One or more Ink

Page 8

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 7Feed Direction f. Damage to the Ink Couplings (Ink Revo

Page 9

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 814. Printer stops and Toolbox displays “PaperPath_Printz

Page 10

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group 9 16. Excessive Ink on the Media Transport Rollers within

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